You may encounter QuickBooks Error 12002 while updating QuickBooks desktop or payroll. When QuickBooks Desktop is unable to connect with the internet, users may interface with some update issues and QuickBooks error 12002 is one of them.
Reasons for this problem could be antivirus or firewall protection blocking to launch QuickBooks or payroll updates, improper security settings setup, etc.
Quick Note: You may also face QuickBooks Error 12007
Causes for QuickBooks Error Code 12002
The antivirus program is conflicting between the QuickBooks updates
Internet Explorer settings aren’t set up correctly
Internet Explorer isn’t set as a default browser
Things to do before troubleshooting this error code
A. Create a Company File Backup 1. Open QuickBooks 2. Go to File > Back Up Company > Create Local Backup 3. Now follow onscreen instructions to create a company file backup
B. Update QuickBooks Desktop 1. Close QuickBooks & press and hold Ctrl key from the keyboard. Don’t release the keys until QuickBooks is open on your computer. 2. Go to Help > Update QuickBooks Desktop… 3. Click on Update Now tab to the top 4. Click Get Updates 5. Once QuickBooks update successfully click on Close
Quick Note: Process to fix this issue may complex you can speak with our experts for a quick resolution at TollFree number 1844-857-4846.
Simple Steps to Fix QuickBooks Error 12002
Before you troubleshoot the below steps, close your QuickBooks desktop.
Step 1: Make sure Internet Explorer is your Default Browser
Press Windows+R keys from the keyboard to open a Run box
Type INETCPL.CPL into the Run window and then click OK
Select the Programs tab and click on Make Internet Explorer the default browser
Default apps window will open, under the Web browser section if Internet Explorer is not set as a default app, select it to make a deafult search browser in your computer
Step 2: Review Internet Explorer Settings
Sometimes because of the improper Internet Explorer settings may also cause this issue to the users.
Close QuickBooks Desktop and press Windows+R keys from the keyboard to open a Run window
Type INETCPL.CPL into the Run window and then click OK
Under the Security tab, click on Internet icon and make sure the security level of this zone is Medium-high
Now click on Connections tab, select LAN settings and make sure Automatically detect settings is checked. Also, ensure that use a proxy server of your LAN is unchecked and if it’s selected, enter the respective address and port.
Click OK
Now click Advanced tab, scroll your cursor to the security section and ensure that Use TLS 1.2 is selected.
Click OK
Now restart your computer
After following the above two steps, you can easily update QuickBooks. If the same problem still exists, please proceed further with the below steps.
Step 3: Update QuickBooks to the Latest Release
Close QuickBooks Desktop
Press Ctrl key from the keyboard and make double click on QuickBooks desktop icon. Do not release the Ctrl key until you see “No Company Open
window” on your QuickBooks.
Now go to Help > Update QuickBooks Desktop…
Click on Update Now tab to the top
Make a check on Reset Update and then click on Get Updates
If asks, click on OK
Once Update Complete appears. Click on Close
Now close QuickBooks
Reopen QuickBooks Desktop, If asks to download new updates click on Yes.
Step 4: Check Security Softwares
Sometimes security antivirus may prevent QuickBooks desktop to launch updates. We recommend you, pause it for a temporary period of time. For Example 30 Minutes and then try to update QuickBooks, payroll, etc.
Step 5: Uninstall QuickBooks using QuickBooks Clean Tool
If the above steps don’t work for you. You can uninstall or reinstall QuickBooks on your computer. After following all the above steps you’ll no longer face QuickBooks Error Code 12002 but in case it still exists. Please speak with our QuickBooks experts at TollFree number 1844-857-4846.
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